Frequently Asked Questions (FAQs)
Why Rare Limiteds?
At Rare Limiteds, we appreciate the demands of today's vinyl record collector. As collectors ourselves, we know that uneasy feeling when a record you expected weeks ago still hasn't arrived at your door, or the dismay when you open a package to find the condition of the sleeve or vinyl is quite different from what you expected. We want to eliminate those un-fuzzy feelings and improve your vinyl buying experience with our wide selection of rare and limited edition titles in superb physical condition, our 2-day shipping policy and premium quality packaging.
Is the record I want brand new and sealed?
All of our physical media inventory is brand new, unless otherwise stated on the product page. This means that items will ship to you as they arrived to us from the record label/distributor (we may provide a complimentary plastic sleeve if the item arrived without any shrinkwrap or plastic sleeve). Items that were originally sealed in shrinkwrap will remain as such, unless you request an item removed from shrinkwrap before shipment for added protection from seam splits. Please note that not all brand new vinyl records are sealed as some were simply not produced with shrinkwrap. Clothing and apparel should be assumed used unless otherwise noted. Expect normal minor wear and tear to used clothing items, as some are vintage items.
What condition are your vinyl records in?
All of our inventory is stored safely and carefully. Vinyl records are kept upright in properly sized shelves or boxes for ample protection, and our cassettes, video games and artwork are wrapped in appropriate protective wrapping and stored in protective boxes. Unless otherwise marked, all of our physical media inventory is brand new and can be assumed to be in Mint (M) condition, with the sleeves/packaging in Mint/Near Mint (M/NM-) condition. Brand new items will remain sealed in shrinkwrap for shipment, assuming that is how they were received by us from the manufacturer/distributor.
When will my order ship?
In-Stock Items: We aim to ship within 2 business days from when you place your order. This means that if you place your order on a Monday, you can expect to receive a shipping confirmation email by Wednesday of the same week. If you place your order on a Friday, you can expect to receive a shipping confirmation email by Monday of the following week. We very often ship next-day or even same-day if possible, so these are generous estimates. Slight shipping delays are rare, but possible during busy order periods. Orders of in-stock items placed alongside pre-order items will ship when all items become available.
Pre-Order Items: We aim to provide an accurate estimate of when we will receive an item from the distributor (please see the item's pre-order page for an expected ship date). Pre-ordered items will ship immediately upon stock arrival and confirmation of item condition. As we cannot control when we receive our products from our distributors, pre-order shipping estimates can be incorrect, although we do update a product's page with the up-to-date expected shipping time when new information becomes available.
Can I choose a different/faster shipping method?
Various shipping methods are offered on our site and any specific packaging requests should be noted during the placement of an order. Due to our fast rate of processing and shipping, we cannot guarantee specific shipping changes or requests that are made after an order is placed, although we will do our best. Please note that while an extremely low number of shipments go missing, we cannot be held responsible for lost/missing or damaged international orders shipped First Class International, as these are uninsured and in many cases untraceable. For any international shipments requiring tracking or insurance, please select a Priority International shipping method. We will not refund lost/missing orders shipped under First Class International.
Can I request a return/exchange?
We accept exchanges/returns ONLY for orders shipped with Priority Mail. Media Mail (Domestic) and First Class (International) shipments are uninsured, and while our customers almost never report damage to their items, we can't take responsibility for your local one-armed, package-juggling mail carrier. To request an exchange/return for an order shipped with Priority Mail, please send an email to firstname.lastname@example.org within 14 days of placing your order. Please include your Order #, multiple photos of the damage to your item (if any) and your request. Upon review, we will respond and request that you send your item back for a replacement item if still in stock, or for a full refund if not still in stock. Please note that we can not accept returns/exchanges on brand new items that have been opened/used.
What do I do if my order hasn't arrived?
Please make sure you have received a shipping confirmation and have followed any available shipment tracking information provided. Otherwise, your order may not have shipped yet, or may still be in transit with the postal service. Delays caused by shipping services are out of our control and while we ship out orders promptly, specific delivery dates cannot be guaranteed. Please note that while an extremely low number of shipments go missing, we cannot be held responsible for lost/missing international orders shipped using First Class International, as these are uninsured and in many cases untraceable. For any international shipments requiring tracking or insurance, please select a Priority International shipping method. We will not refund international orders shipped with First Class International shipping due to a lost/missing package. If you are still having an issue, please contact us at: email@example.com